Privacy Policy | Property Inspection DXB

Property Inspection DXB ("we," "us," "our," or "Property Inspection DXB") respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, propertyinspectiondxb.com (the "Website").

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using our Website or submitting your information through our contact or enquiry forms, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Property Inspection DXB provides property inspection, property snagging, home inspection, AC inspection, renovation inspection, and related property inspection services in Dubai and other locations across the UAE.

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, request information, book an inspection, or use our Website.

Depending on how you interact with us, this information may include:

• Full name
• Email address
• Telephone or mobile number
• Property address or location
• Property type and inspection requirements
• Information included in your enquiry or message
• Appointment or service details
• Any other information you voluntarily provide to us

We may also collect certain technical information automatically when you visit our Website, including IP address, browser type and version, device type, operating system, pages visited, date and time of your visit, referring website or page, and general website usage information.

We do not intentionally request sensitive personal information through our Website unless it is necessary for a specific service and there is a lawful basis for processing it.

3. How We Collect Information

We may collect information through:

• Contact and enquiry forms on our Website
• Telephone calls
• Email communications
• WhatsApp or other communication channels you use to contact us
• Booking or service enquiries
• Cookies and similar technologies
• Communications between you and our team

You are not required to provide personal information when browsing general areas of our Website. However, certain information may be necessary if you want to request a quotation, arrange an inspection, or contact us.

4. How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

• Respond to your enquiries and requests
• Provide information about our inspection services
• Schedule and manage property inspections
• Prepare quotations and service arrangements
• Communicate with you regarding appointments or services
• Provide customer support
• Prepare inspection-related documentation and reports
• Improve our Website, services, and customer experience
• Maintain the security and functionality of our Website
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory obligations
• Send service-related communications
• Send marketing communications where permitted by applicable law and, where required, with your consent

We will only process personal information for purposes that are lawful and appropriate to the circumstances.

5. Legal Basis for Processing

Where applicable, we process personal information based on one or more lawful grounds, which may include:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract or providing requested services
• Compliance with a legal or regulatory obligation
• Our legitimate business interests, where those interests do not override your applicable privacy rights
• Other lawful grounds permitted under applicable UAE law

Where processing is based on consent, you may withdraw your consent where permitted by applicable law.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand how visitors use the Website, and maintain website security.

Cookies may help us:

• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Identify technical problems
• Measure the effectiveness of our website and marketing activities

Our Website may also use third-party services, such as analytics, advertising, CAPTCHA, or website security services, which may use cookies or similar technologies.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

7. Google Analytics and Other Third-Party Services

We may use third-party analytics or website technologies to understand how visitors interact with our Website and to improve our services.

These providers may collect information such as IP address, device information, browser information, pages visited, and website interaction data.

Third-party providers process information according to their own privacy policies and applicable terms.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

8. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide services to you.

These parties may include:

• Website hosting and technical service providers
• Website developers and IT service providers
• Email and communication providers
• Customer relationship management or enquiry-management providers
• Analytics and website security providers
• Professional advisers
• Service providers assisting us with your inspection or booking
• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law

Third parties receiving personal information are expected to process it appropriately and in accordance with applicable legal requirements.

9. International Data Transfers

Some of our service providers or technology providers may process or store personal information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, we will take appropriate measures required by applicable law to ensure that the information receives an appropriate level of protection.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

The exact retention period may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.

You should therefore understand that transmission of information over the internet involves some degree of risk.

12. Your Privacy Rights

Subject to applicable UAE law and any applicable limitations or exceptions, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Lodge a complaint with the relevant competent authority where applicable

To exercise a privacy right, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you have provided your contact information, we may occasionally contact you regarding our services, offers, updates, or other information that may be relevant to you, where permitted by applicable law.

You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

Please note that even if you opt out of marketing communications, we may still send important service-related or transactional communications when necessary.

14. Children's Privacy

Our Website and services are not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps to address the situation.

15. Third-Party Websites

Our Website may contain links to third-party websites, platforms, social media services, or other online resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. WhatsApp and Other Communication Platforms

If you contact us through WhatsApp, telephone, email, social media, or another third-party communication platform, your interaction may also be subject to that provider's privacy policy and terms of service.

We recommend reviewing the relevant third-party privacy policy before using such services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we process your information, please contact us:

We will review and respond to reasonable privacy-related requests in accordance with applicable law.

19. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates, as applicable to our business and the processing of personal information.

Where applicable, mandatory data-protection rights and requirements under UAE law will prevail over any inconsistent provision of this Privacy Policy.